Dear Zerefia family
As a business that operates globally we, like many businesses around the world, will be impacted by the ongoing COVID-19 pandemic. Given the changing landscape of the situation with continual live updates happening, we have been proactive in putting protocols in place to ensure the safety and well-being of our teams and our customer base.
Our head office team is currently working remotely with a rotational skeleton crew onsite in order to support the physical infrastructure we have.
We have adopted best practice guidelines within our warehouse teams to ensure that we are able to operate in a safe environment. We will continue to review these practices on an ongoing basis to ensure our teams are well informed and continue to function in a safe and professional environment.
Hygiene best practices have been implemented across all our business units and are mandatory, as well as adopting social distancing measures.
The landscape for deliveries is also continually changing, with different countries and governments updating their position on this on a daily basis. We will endeavour to get orders out as quickly as possible, however please be mindful there may be delays due to the unprecedented circumstances we find ourselves in.
Your local governmental websites will provide the best source of relevant and accurate information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations.
Stay safe and thank you for continued support of Zerefia.
ARE YOU STILL ACCEPTING ORDERS
Yes - we are open as normal
ARE YOU STILL SHIPPING ONLINE ORDER?
Yes - however due to the current COVID-19 situation there will be delays for certain domestic and international locations. If we are unable to ship your order we’ll update you as soon as possible and orders will be held until we can fulfil them.
HOW WILL I KNOW IF MY ORDER IS DELAYED?
You can track your order with your order number and email address . You can also find up to date information on the shipping carriers website.
IS YOUR CUSTOMER SERVICE TEAM STILL AVAILABLE TO CONTACT?
Yes - our team is on standby to help with any questions you have. You can contact us here email@example.com
I NEED EXTRA TIME TO SEND ITEMS BACK
No problem - we have extended our return policy from 14 to 28 days. If you require assistance please check our Refund policy
HOW CAN I STAY UPDATED ON THE COVID-19 SITUATION?
We will be updating this page on a regular basis so check back for the latest updates.